Head Financial Markets Operations

• Ensure processes performed either onshore or offshore meet the minimum standards and meet or exceed client expectations/ SLA’s
• Assist the Cluster FMO Head to provide governance over the service provided by outsource partners and take ultimate responsibility for the level of service provided
• To understand, help implement and ensure compliance with country and global Regulatory requirements
• To identify and repair strategic service delivery issues relating to technology, process, human resource and service quality.
• To identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses.
• To work closely with business heads to ensure that the services delivered by various operational platforms are of top quality and that client needs are being attended to according to our service level agreements.
• To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
• To ensure implementation of Standard and Target Operating Models.
• Ensure effective management of budgets.