Application Developer

Job Description

Key Responsibilities

Planning & Monitoring Process

• Lead and priorities the Application Support team’s work load
• Contribute to the planning of application/infrastructure releases and configuration changes
• Maintain application monitoring, performance tuning and testing
• Ensure there are robust procedures and processes within the application support function remit
• Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support.
• Develop strategies to allow Application Support to manage resultant problems
• Manage and Own the Problem Management Process
• Develop, co-ordinate and promote the effective functioning of problem management activities across all of Preserve’s support teams
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• To examine potential areas for Service Improvement and raise proposals with the Service Manager
• Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service

Operational Excellence Process

• To examine potential areas for Service Improvement and raise proposals with the Service Manager
• Provide technical leadership
• Provide input to application/infrastructure scalability
• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
• Provide 3rd line Application Support on complex internally and externally developed applications
• Provide input to administering and maintaining all production and internal environments
• Provide input to the implementation, backup and roll-back plans
• Act as a technical resource for internal and external projects
• Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers

Job Requirements

Education

• BA in IT, Computer Science orComputer Software Engineering

Experience

• Previous working experience as an application support for 2 years