Operations Coordinator

Job Description

• Uses data to set/revisit operational goals and manage activities
• Presents data in business meetings/reviews.
• Analyzes incoming volume, identifies trends, and highlights risks and deviations in managing the queue.
• Manages escalation/ complex tickets; analyzes data, highlights trends, gaps, etc.; and reports key metrics.
• Performs deep-dive analysis and drives improvement opportunities based on the deviation, problem, root cause, and solutions.

Job Requirements

• 0-1 year of experience
• Bachelor Degree
• Good in English
• Good communication skills.
• Highly Organized
• MS Office and good basic computer skills