Head of Airline Relations

o To administer the company’s complaint management system and produce reports on a regular basis and to provide analysis leading towards the improvement of BAS’s services to customer airlines.

o To conduct quarterly airline customer satisfaction surveys and report on a regular basis and to provide trend analysis leading towards the improvement of BAS’s services to customer airlines.

o Accountable for day to day customer airline relationships.

o Translate airline requirements into easy to use forms/ formats which can be used across all departments.

o Develop relationships with customer airlines and become knowledgeable about their business.

o Act as a point of contact for airline representatives and receive regular updates on schedule changes, delays etc. and pass the information to concerned departments.

o Seek new business opportunities from customer airline.