TS Controller – Messaging Platform Administration

About Your Job:

In this role, you will be managing the day-to-day operation and administration of messaging platform. You will be technically responsible for management of email technologies for the Qatar Airways Group. The messaging platform includes Microsoft Exchange, Enterprise Email Archival and Email Security.

Responsibilities:

• Implementation and administration of Microsoft Exchange platform and end-to-end email security.
• Implementation and administration of Enterprise archival solution for email platform.
• 24x7 based L2/L3 Technical & functional support to email technology and its related systems, including incident handling, request management, customer queries and problem management.
• The email platform is maintain to a highest level of operational capabilities, robustness and maximum stability to support the business functions.

• Maintain a highly secure system through proper system configuration and monitoring.
• Ensure availability, continuity and security of data of e-mail systems.
• Automation of various tasks for the better management and availability of the systems.
• Ensure to maintain patch level, data backup, Disaster Recovery procedures, and its up-to-date documentation.
• Perform Capacity Management with continuous monitoring to plan Hardware and Software upgrades.
• Life Cycle management of the system, including timely hardware and software upgrade and replacement.
• Provide technical consultation and guidance to peers, other technical teams, and application development/ support team.
• Maintaining technical documentation for Email Systems including SOP, Administration and configuration documents.