IT Help Desk Technician

• Provide a first-line support for helpdesk and all associated processes.
• Provide tier one telephone support for software applications.
• Provide Basic troubleshooting for software problems covered in training.
• Utilize help desk software to keep an accurate account of all incoming calls, opened incidents and requests.
• Route call and notify technicians of any critical situation requiring immediate attention.
• Maintain the proper skills necessary to interface with a variety of users regarding specific problems.
• Troubleshoot and provide appropriate solutions to problems.