Customer Success Partner

- Follow-up and qualify Marketing generated leads and logging activities in Salesforce with the aim of acquiring new customers through an office-based approach.
- Through an analytical approach and market mapping, find new leads through local insights.
- Log all activities in Salesforce and share insights on lead quality through and effective and structured lead qualification process.
- Manage objections professionally and share best practices across the team.
- Effectively hand-over hot opportunities requiring a face to face engagement to succesfully close/win the opportunity.
- Ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders from operations and back-offices across the globe.
- Pro-actively support the customer to build trust and operational confidence through phone, chat and email while encouraging/pushing self-service functions.
- Upsell new products and services to existing Twill customers to drive revenue growth.
- Actively monitor customer NPS and ensure that customer insights and suggestions for automation are shared with the Twill manager.
- Effectively manage your time and priorities to balance sales and customer service activities.
- Support global team of colleagues in reaching key metrics trough collaboration and capacity sharing.