Implementation Consultant

Job Description

Responsibilities

• Services that include new implementations, addition of features,business strategy re-alignment,and other activities to ensurelong and prosperous relationships with our clients.
• Gathering and analysing customer requirements as well as translating underlying business needs to solution architecture.
• Design of system configuration and custom reporting for clients.
• Support of User Acceptance Testing.
• Go-live planning and guidance through an incubation period after go-live.
• Application of in-depth product knowledge and best practices.
• Addressing potential challenges to meet or exceed established timelines.
• Having client facing calls for escalations and/or scoping.
• Delivering quality service within budget constraints and seeking ways to reduce costs.
• Providing the consulting team with technical subject matter expertise and working with them to ensure activities are aligned with scope, schedule, priority, and business objectives.
• Prioritizing opportunitiestoharmonize the interests of Upland and our clients.
• Collaborating with various cross functional teams to define and determine requirements, improve our products and knowledge.
• Participating in organizational projects outside of your immediate team.

Job Requirements

• Experience with Professional Service Automation, Time Tracking, Financial and/or Project Management Software.
• Familiarity with Accounting, CRM, ERP and/or HCM systems
• Demonstrated expertise in consulting and supporting enterprise-scale technical solutions meeting complex business requirements.
• Ability totransform abstract business needs into discrete actionabletasks.
• High-ownership, methodical and thorough approach to problem-solving
• Leadership and autonomy to your immediate team and organization.
• 7+ years experience in a similar role that put you in direct contact with clients and internal stakeholders.
• Experience with data analysis and reporting services.
• Good command of MS Excel.
• Understanding of software development practices.
• Excellent communication skills including written and spoken English.
• The ability to create and present, processes, flow charts and other relevant documents