Devops Engineer

Job Description

Responsibilities:

• Analyze and diagnose customer issues in a timely manner through knowledge sharing, workarounds, patches or build deliveries
• Identify common challenges across all phases of the NuoDB customer journey and work with cross-functional teams to solve, improve and automate
• Maintain NuoDB subject matter expertise on existing and planned technologies, including related products and services
• Provide detailed assessments on customer production outages including post mortems and/or root causes analysis where appropriate

Job Requirements

• BS in Computer Science, Engineering or equivalent experience in software or other relevant field Bonus Experience
• 1-3 years’ experience in customer success, escalation management, and enterprise software solution deployment working closely with services, sales, product, and engineering
• Strong creative problem-solving skills
• Excellent English written and verbal skills with a genuine commitment to customer success
• Knowledge of infrastructure and distributed systems in a cloud environment
• Knowledge of microservices architecture with expertise in Docker/ Kubernetes / OpenShift or a different container orchestration system
• Strong background Linux / Python / Bash Scripting / SQL
• Cloud infrastructure (AWS, Azure, GCP, AliCloud)
• Tools (Git, JIRA, WIKI, ZenDesk, etc.)