Application Support Engineer

Job Description

• Managing ticket workload across several customers, escalating issues where appropriate and providing resolution to issues
• Troubleshooting issues in the product.
• Ensuring reviews are fully documented and actions are raised and fulfilled
• Being involved in changes to the service operation tools, processes and working practices.
• Identifying opportunities that can improve efficiency of business and technical processes.
• Including all other duties as may arise from time to time and as may be assigned.

Job Requirements

• BSc/MSc degree in Computer Science, Engineering, Mathematics or a related subject.
• At least 1 year of experience as an Application support.
• English Fluency is a Must.
• Flexible with working (US & EU) time zone.
• Excellent customer communication skills.
• Experience troubleshooting front-end platform issues.
• Experience using Zendesk in a support environment/Chat Support Applications or any other ticketing platform.
• Experience escalating tickets and working with engineering teams.