Technical Support Agent - US Account (Alexandria)

Job Description

Responsibilities:-

• Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptions
• Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
• Ensuring reviews are fully documented and actions are raised and fulfilled
• Being involved in changes to the service operation tools, processes, and working practices

Job Requirements

Requirements:-

• Engineering Graduate.
• Excellent communication
• Fluent English
• Flexible for rotational shifts