Graphic Design Lead

Job Description

Responsibilities

• Lead cross-functional teams in applying service design to innovate new or improve existing end-to-end client experiences
• Manage a team of graphic designers who will be responsible for creating thumbnails for Youtube, Facebook and Amazon, album covers for music distribution, banners and marketing material.
• Coach individuals from a variety of backgrounds to develop as design thinkers
• Set the strategy, priorities, and approach for strengthening, scaling, and sustaining the Client-Centered Innovation Program, and execute the strategy

Job Requirements

• 8+ years of experience in a related field along with a portfolio of past service design (design thinking, human-centered design) work
• Strong experience across all service design phases, with emphasis on client research, synthesis, problem-framing, experience visioning, and journey orchestration
• Strong facilitation and co-creation skills – ability to lead groups through activities toward specific outcomes
• Excellent English