- Process transactions according to stated procedures in a timely and accurate manner
- Perform general clerical duties including but not limited to: photocopying, faxing, mailing, labelling, filing, data entry and database administration (when applicable)
- Screen incoming mail and/or telephone calls, redirect correspondence and callers to appropriate staff in order to support the efficient workflow of the department
- Ensure high level of customer service is delivered and maintained by meeting internal SLAs and following up on requests in a timely manner