Senior Technical Support Engineer

• Handling customer tickets, deeply analyze them in coordination with other company departments.
• Projects implementation locally and overseas.
• Installation, configuration and management of operating systems, Windows and Linux.
• Installation, configuration and management of data base management systems, MySQL, MS SQL and oracle.
• Installation, Configuration and management of company in-house developed software.
• Develop scripts meeting operational and functional tasks.
• Analyze network packets for different protocols, SS7, SIP, SCTP, and configure integration points based on the findings.