Logistics - Client Support Specialist - Europe
نُشرت في :
18-03-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
The role:
Logistics Client Support Specialist Europe
Summary of the Role:
Responsible for being the main point of contact for assigned clients and ensuring the optimal (timely costeffective) of sale contracts while continually providing highquality service to all involved stakeholders
Responsibilities:
- Ensure efficient of sale contracts for assigned clients (from offering/sampling phase to delivery) and keep related data uptodate
- Keep assigned client profiles uptodate and liaise with Inbound teams effectively on related procedural changes where relevant
- Issue shipping instruction and logistic documents related to assigned sales (invoices release documents cover letters... and instruct/ensure upload of related external documents where required
- Work closely with relevant internal teams clients brokers and logisticservice providers to ensure 24h customer service data accuracy and efficient coordination (position check effective backup/ handover etc.
- Work closely with Sales team Inbound teams and Head office to anticipate challenges and advise on potential solutions
- Advise Sales team on logistic costs for specific sale scenarios and any other logistic aspect of a sales project/ potential business
- Monitor assigned clients position & receivables
Qualifications :
Qualifications and Education
- University graduate (BA or equivalent)
- Focus/ Major in Foreign Trade Commodity Trading Logistics or Management is a plus
- Other certifications are a plus
Experience and Technical Skills
- 3 to 5 years of working experience (compulsory)
- Experience in an international environment related to trade/ supply chain/ logistics
- Experience in coffee trade logistics is a plus
- Experience in Customer Service is a plus
- Knowledge/ practical experience in SAP (compulsory)
- Good knowledge of Excel Word Outlook
- Knowledge of collaborative tools (MS Teams SharePoint...
- Knowledge of PowerBI is a plus
- Knowledge of Incoterms
- Knowledge of ESCC is a plus
Additional Information :
Soft skills:
- Good business acumen
- Good communication skills and willingness to work with people of varied cultures
- Excellent organizational skills (ability to prioritize plan tasks and respect deadlines)
- Good interpersonal skills
- Teamwork skills/ team spirit
- Ability to work under stress and respond to tight deadlines
- High level of autonomy/selfdiscipline
- Proactiveness
- Curious to learn and ready for new challenges
- Ability to work independently
Languages:
- Excellent verbal and written communication skills in English
- Knowledge of any other language is a plus (French)
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
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