We are seeking a professional and customerfocused Front Office Supervisor to join our team in Jeddah Saudi Arabia. As the face of our organization you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.
- Oversee daily front office operations including checkins checkouts guest inquiries and billing procedures
- Lead train and motivate the front office team to maintain high standards of customer service
- Manage room inventory maximize occupancy rates and monitor front office performance metrics
- Resolve guest complaints and collaborate with other departments to coordinate guest services
- Implement and maintain standard operating procedures for the front office
- Ensure compliance with hotel policies safety regulations and local laws
- Handle financial transactions and maintain accurate records
Qualifications :
- Proven experience as a Front Office Supervisor or in a similar hospitality role
- Strong leadership communication and customer service skills
- Fluency in English and Arabic
- Excellent problemsolving and multitasking abilities in a fastpaced environment
- Proficiency in hotel management systems and industry best practices
- Detailoriented with strong organizational and financial management skills
- Ability to ensure compliance with hotel policies and local regulations
Additional Information :
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Fulltime