Quality Coordinator
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- To have a full working knowledge and capability to perform all duties and tasks in the assigned Place of Work to the standard set.
- To provide courteous professional efficient and flexible service at all times following the hotels Standards of Performance.
- To be able to explain and show the guests all the facilities in the room.
- To perform opening and closing procedures established for the Place of Work as assigned.
- To take care of all matters related to the arrival stay & departure of VIP & Loyalty Program guests
- To handle guest complaint & tracking of complaints
- To liaise with company bookers travel agents & tour operators and conducts hotel visits & site inspections.
- To utilize the hotels brands quality & guest satisfaction assurance & recording tools at all times analyze the results daily & take appropriate action communicate/distribute the results monthly.
- To take care of all inquiries received by guests > OneStop Shop for guest related problems/enquiries.
- To be well conversant of the local environment of the hotel: the city culture activities exhibitions shopping malls and general information around the hotel.
- To be flexible in supporting other colleagues needs in other departments or sister properties based on the hotel priorities and anticipated business levels.
- To be always available during peak periods.
- To be able to carry out all functions of a GSA Bell Captain & Attendant whenever required.
- To be conversant and fully knowledgeable of OPERA system as per the scope of work
- To liaise with Rooms Reservation with regards to immigration issues for the guest (e.g. visas)
- To be aware with the policies and procedures concerning fire emergency evacuation accidents bomb threats law and order situations.
- To be fully aware and conversant of Accor spirit values and goals and is responsible to integrate them in the day to day operation.
Main Tasks:
- 7 TrueView selfassessments audits (updating standard needs from Accor with coordination with all departments including the trainings:
- Rooms.
- F&B.
- Meeting rooms.
- Public areas.
- Wellness.
- checkin.
- Novotel MISC.
- Announcing Product Modernity.
- CX Monthly Report which is included our performance rates
- Members satisfaction Report (Vs. nonmembers & Y1)
- Members satisfaction per tier
- Green Globe program
- Green Star program
- Gaia 2 updated and necessaries actions
- Facts sheets update with all fact sheets
- Quality & Safety audit from all travel agencies
- Security audit.
Qualifications :
Education: 4year Bachelors degree from a veterinary college or equivalent.
Experience: At least 2 years of work experience.
Foreign language: Sufficient level of English to communicate effectively with guests and staff.
Courses and training: Obtain theoretical training or experience in rules and regulations within the job.
Computer proficiency: MS Office applications.
Skills: Good representation good communication skills ability to create systems questioning leadership problem solving in times of crisis overstress and complex issues analysis good interpersonal skills ability to establish open communication delegation problem solving.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
