Front Desk Agent
نُشرت في :
10-02-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Specific Duties and Responsibilities:
- Ensure to provide prompt courteous and efficient service to all guest so as to achieve a high level of costumer satisfaction through personalized service from arrival till departure
- Ensure guests are personally greeted by name if known and escorted to their room to make them feel expected and welcomed
- Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
- Maintains an up to date knowledge of hotel information and local services including operating hours promotions events attractions and any allied information to supply information respond to guest queries
- Maintains an awareness of rate levels to be sold on a daily basis and the occupancy levels
- Accurately administers Front Desk cashiering standards and comply with all laid down systems policies and procedures
- Receives payments as per established standards adhering to the company credit policy
- Provides currency exchange process miscellaneous charges and posts charges
- Ensures that bills are on shift are checked and closed correctly before balancing accounts of days business at end of shift according to company standard and policy
- Using computerized Front Office systems process accounts from checkin through to checkout ensuring accurate postings of all incidental charges
- Maintains awareness of guest profile through Opera PMS guest history and updates those accordingly for future reference
- Deals swiftly efficiently and sensitively to guest complaints and follows through
- Provides helpful friendly and prompt personalized telephone service to all guests (external and internal)
- Maintains an up to date knowledge of all Front Office equipment and how to use these
- Actively elicits guest feedback and preferences regarding hotel services and ensures action is initiated on the same to maximize guest satisfaction
- To regularly check the reception is organized operating with an efficient standard while checklist are completed and forwarded to the supervisor
- Adheres to all company and hotel rules & regulations at all times
2. General Responsibilities
- Maintains effective communication with all other departments to ensure smooth service delivery
- Shares knowledge and skills with other colleagues
- Ensures that fellow colleagues follow safety rules and operating procedures
- Is aware of all house rules and always conducts himself/herself in such a manner so as to encourage colleagues to do likewise
- Maintains a favourable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working climate
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel therefore identifying a high level of commitment
- To promote efficiency confidence courtesy and an extremely high standard of social skills
- Responsible to take ownership for personal development and to practise regular self assessment on own performance for career growth
- Occasional Responsibilities
- To report any equipment failures/problems and pass any maintenance requests to the Maintenance department
- To assist the Front Office supervisory positions in any task outlined/detailed and comply with any reasonable request made by the management to the best of your ability
- Attend behavioural and vocational training in own and related work areas to enhance skills and develop multifunctionality
- Attend regular On Job & Classroom Training on Front Office techniques and operating systems
- Participate in any Training / Development schemes as recommended by senior Management
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established Policies & Procedures to achieve the overall objectives of this position
- Communicates promptly and efficiently guest complaints and compliments to the Management / Guest Relation
- Keeps the immediate supervisor promptly informed of all problems or unusual matters of significance
- Ensure maximum room revenue through upselling within stipulated guidelines therefore optimizing the sale of room inventory
- Actively involved in promoting and selling companies loyalty program Food & Beverage events and hotel/company partners
- Adheres to the provisions outlined in the Employee Handbook Disciplinary/Grievance Code and Rules & Regulations
- Reduces waste materials and supplies by adhering to the departmental guidelines on reusing and recycling
- Conserves water & energy by adhering to the environmental / energy conservation checklist for area and participates in activities concerning the protection of the environment
- Legal Responsibilities
- Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
