IT Support Engineer - Integration Specialist

Vneuron Risk & Compliance is a leader and a key player in AntiMoney Laundering (AML) and in Combating Terrorist Financing (CTF). We empower 100 worldwide financial institutions to achieve full AML compliance in 45 countries in Europe Africa USA and the Middle East.

The estimated amount of money laundered globally in one year is between 2 to 5% of global GDP equivalent to $800 billion $2 trillion US dollars. This huge amount of illicit funds is coming from corruption drug dealing child labor organ trade and so forth.

Our purpose is to fight financial crime through technology in order to ensure global business growth international security and help change the world for the better.

About Software suite Reis RCS

This year Vneuron is recognized among top 50 most innovative RegTech companies globally and most recently we have been awarded The best risk calculation engine for regulatory compliance at the RegTech Insight Awards Europe 2024.

Earlier our solution Reis RCS was ranked among the best point solutions in TradeBased AntiMoney Laundering worldwide in the Chartis Research Quadrant 2022. Furthermore we received the prestigious Best AML Compliance Solution award at the Waters Rankings 2023 a renowned technology magazine based in the UK USA and Hong Kong.

Our Culture & Values

Vneuron puts the development of its team at the heart of its priorities. We provide a pleasant and comfortable work environment. Our organization is collaborative and flatstructured. And our management is available and present.

Moreover We have a passionate and committed young team who values respect and sharing spirit. You will be surrounded by highly skilled experts willing to guide you to evolve in all aspects of your career. We aim to spread our innovative technology worldwide so we can take part in generating a positive impact.

We believe that every person is unique and special. Thus we provide attentive and active listening to your ideas and propositions as we believe that you will have an essential role in achieving our next milestone.

Job Responsibilities:

• Apply organizations processes to provide efficient personalized support for both Tunisian and foreign clients.
• Monitor troubleshoot and resolve application incidents reported by the client with respect of fixed SLA and deadlines.

• Prioritize and categorize incidents.

• Track and document issues and resolutions.

• Troubleshoot issues by using the organizations knowledge base and other resources available.

• Collaborate in developing and enriching the organization knowledge base.

• Generate necessary reports required by the IT department and/or the client.

• Handle escalation and coordination with R&D engineers.

• Handle communication with clients and other support levels.

• Handle new features development and configuration using the system tools and based on client change requests.

Required Profile:

• Able to develop and sustain a productive customer relationship making the customer and their needs a primary focus

• Active listener interested in daily problem solving

• Good verbal and written communication skills

• Customer oriented service

• Can work under time pressure with minimal supervision

• Flexible to work on other tasks assigned.

• Highly organized with attention to details know how to follow procedures and how to apply processes

• Team player: peers well with a team performs well with a team or individually

• Exposure and knowledge with the following technology is a huge advantage:

  • Apache tomcat Nginx Postman

  • PostgreSQL JS ETL

  • JIRA ITSM

  • Spring integration

• Fresh graduates are welcome to apply.

Benefits:

We offer:

• Healthcare and wellness benefits to you and your family

• An evolving and pleasant environment that challenges you to develop new skills

• Proper conditions to help you focus on what you love doing

• A winning team that has relied on Respect Sharing and Passion for what it does

• Equal Employment Opportunities: Gender religious culture equity

• Possibility to work remotely

Next steps:

If you have the ambition to stimulate your career with new challenges while capitalizing on your potential and your perpetual thirst for learning this job is for you.

Apply now and become the next Spark!

Follow us on LinkedIn to know more about our Spark team and Spark solutions.
We would be very happy to meet you and give you much more information!