Delivery and Fulfillment Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job Summary
The Delivery and Fulfillment Specialist within the Global Deal Desk plays a pivotal role in supporting the Sales organization through the QuotetoClose process. This position ensures the seamless delivery of software licenses cloud hosting services and thirdparty solutions all while optimizing revenue maintaining compliance and meeting customer expectations.
This role primarily supports the AsiaPacific Middle East and Japan (APJ) region but also includes opportunities to collaborate on delivery operations globally offering exposure to diverse markets and stakeholders.
As a trusted advisor to Sales you will engage with multiple stakeholders across Finance Fulfillment Provisioning Teams and Customers driving efficiency and excellence in delivery operations. This is an exciting opportunity to work in a dynamic global environment while directly contributing to the success of IFSs Sales and Delivery processes.
Key Responsibilities
- Contract and CRM Validation: Crosscheck contracts and CRM systems to ensure order lines align with the Bill of Materials (BoM).
- Deal Understanding and Support: Collaborate with Sales to deeply understand deal structures product dependencies and delivery requirements to ensure smooth execution and alignment with internal processes.
- Delivery Acceleration: Fasttrack deliveries to meet critical revenue recognition timelines.
- Finance Coordination: Notify Finance of signed deals and work collaboratively on complex bookings.
- Process Management: Oversee the endtoend delivery process including prerequisite completion and fulfillment coordination.
- ThirdParty Product Delivery Compliance: Facilitate the delivery of embedded and complementing thirdparty products while ensuring adherence to internal requirements and compliance with vendor agreements.
- Error and Omission Identification: Identify and resolve errors or omissions related to product dependencies and internal requirements to ensure accuracy and compliance.
- Stakeholder Communication: Maintain clear communication with Sales Fulfillment Provisioning Teams Partners and Customers to ensure alignment and address any delivery challenges.
- License Management: Manage license renewals review customers license history and entitlements and facilitate version upgrades (legacy to IFS Cloud module mapping).
- Customer Support: Address customer decommissioning and offboarding requests in collaboration with the Fulfillment and Cloud Services teams.
- Additional Responsibilities: Perform other duties as assigned by the line manager to support operational goals.
Qualifications :
Experience:
- A minimum of 3 years of experience in Order Processing Deal Desk Sales Operations or Business Operations within the software industry.
Skills:
- Strong analytical problemsolving and project management abilities.
- Exceptional attention to detail and business acumen.
- Outstanding interpersonal and communication skills including the ability to present to senior audiences and write clearly and persuasively.
- Proven time management skills with the ability to juggle multiple priorities in a fastpaced agile environment.
- Ability to work independently while effectively collaborating with crossfunctional teams.
Knowledge:
- Solid understanding of software delivery processes product compliance and revenue recognition.
- Familiarity with CRM systems order management and license entitlement processes.
Attributes:
- Resourceful proactive and adaptable under pressure.
- Strong collaboration skills to work with diverse stakeholders and global teams.
- A passion for delivering results with a focus on customer satisfaction.
Additional Information :
Why Join IFS
At IFS youll gain the opportunity to work with industryleading solutions in a global organization committed to fostering a culture of innovation collaboration and trust. As part of the Global Deal Desk youll contribute to highimpact initiatives and play an essential role in helping our customers succeed.
If youre ready to grow your career and make a difference apply now and take the first step in your journey to join Team Purple.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
