User Engagement Lead

The User Engagement Lead will sync all projects that aim to increase the organic improvement of user engagement with the platform. Both external user and internal.

This person will be the focal point for any project that aims to send nonmanual communications to users both internal and external ensuring technical compliance and balancing the user experience due to these communications.

Responsibilities:

• Lead projects that aim to increase organic portal user engagement
• Oversee direct and advise other user engagement project leaders on how to effectively integrate their project into the existing user engagement scheme
• Plan and activate user engagement tools for accuracy scale and automation (ChurnZero and/other)
• Manage production deliverables and capabilities with servicelevel SLA
• Develop communication campaigns plays & walkthroughs strategies define segments and target audiences of users for engagement and conversion based on business KPIs
• Keep uptodate with new capabilities Learn adapt and implement best practices technologies and methods
• Create maintain and track business related KPI using alerts to internal stakeholders and followup procedures
• Conduct regular data checks for data integrity and alert stakeholders accordingly
• Design the system and processes to support thousands of users effectively

Key Role Targets:

• Production capabilities SLA within Activate standards
• Create scalable procedures for all production capabilities
  • For supporting existing deliverables
  • For creating new features
  • For supporting future deliverables
• Ensure new CSM and PE are adequately onboarded onto ChurnZero
  • Training
  • Procedures
  • Alerts management
• Ensure timely deployment and integrity of existing and new engagement projects

Qualifications :

• 23 years of experience in data analysis applicable to clientrelated business issues
• Experience designing operational processes with scale at mind
• Strong analytical aptitude using data to extract continuous improvement decisions
• Polished persuasive calltoaction communication skills with clients as the main target audience
• Tech savvy
• High level of Excel. Prior experience creating dashboards in Power Bi/BI tool an advantage

Additional Information :

Benefits:

• Hybrid work (2 days a week in the office).
• Exciting work environment that brings people together.
• Use the latest digital technologies.
• Ongoing trainings to support your development.
• Opportunities for personal and professional growth.
• Great compensation and bonus scheme linked to individual performance and company results.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• EmployeeAssistanceProgram (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit NIQ.com

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: