- Attends regular training sessions in line with the departmental P&P i.e. guest care product knowledge grooming standards upselling etc.
- Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work polishing equipment table setting collects materials / goods from other departments etc.
- Communicates directly with guests i.e. presents menus helps with recommendations receives orders places orders and handles payments.
- Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
- Handles the guest greeting upon arrival and their seating through the hostess.
- Ensures that under no circumstances the entrance is left unattended.
- Maintains a professional / friendly yet discreet relationship with the outlet patrons to ensure their wellbeing.
- Makes himself / herself familiar with all menus promotions and other relevant issues concerning the outlet (product knowledge).
- Reports cleanliness and maintenance issues to the immediate Supervisor.
- Handles guest complaints as per instructions or consults the immediate Supervisor.
- Does all miseen place work according to the whole day service requirements.
- To report any equipment failures/problems to the Maintenance Department.
- To pass any maintenance requests to the Maintenance Department.
- To participate in any Training/Developments schemes as recommended by senior management.
- Attends all regular departmental briefings and contributes to an open communication within the assigned team.
- To treat guests and colleagues in a polite and courteous manner.
- To observe high standards of personal hygiene.
- To maintain clean and organized side stations at all times.
- To anticipate customers needs.
- To be flexible in assisting around different areas of the hotel.
- Familiar with the companys internal policies and safety procedures
- Helps in other areas of the Hotel if the situation requires.
- To have a complete understanding of and to adhere to policy relating to Fire Hygiene Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards for the department.
- To carry out any other reasonable duties and responsibilities as assigned.
Administration:
- Work hand to hand with the hostess to ensure the name tag is all complete and in proper position.
- Ensuring business card and database are handed over to the hostess for the record.
- Make sure all the bill is handed over to the cashier.
- Ensure all the item is charged accordingly in the micros system as per the guest consumption.
Qualifications :
- Tamayyaz Program is for Saudi Nationals Only.
- Open to candidates with little to no work experience including fresh graduates and those with up to 6 months of relevant work experience.
- Basic English skills are a must.
- Strong passion for the Hospitality Field.
- Excellent interpersonal and communication skills.
- Is a team player that contributes to and proactively assists coworkers.
- Ability to work a flexible roster depending on departmental needs.
- Ability to focus attention on guest needs always remaining calm and courteous.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime