Customer Reliability Engineer

Reviews customer applications and makes specific recommendations

Troubleshoots specific customer applications and analyzes evaluates and rectifies a number of John Crane products for example seal operation problems and failures

Improves MTBR and reduces material costs

Reduces inventory by establishing standards for reduction minimizing variances found in the physical inventory and optimizing inventory levels

Communicates orally and in writing with customers company personnel and vendors providing counseling recommendations and technical assistance. Utilizes John Crane new technology to offer additional services and aftermarket recommendations

May include making both technical and commercial presentations to customers or management

Assists and directs development of customer seal standardization programs

Develops inventory management programs that are to be implemented by customers

Solves problems on existing installations proactively

Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment seal or auxiliary equipment

Customer facing technical professional providing counsel to engineering professionals on John Crane services and products which will increase the reliability of the customers facilities.

Qualifications :

Graduate (preferably Mech Engineering) or career level professional

Capable of handling multiple priorities simultaneously in a highstress environment

Mechanical engineering trouble shooting

Knowledge of labor reporting work order variances QAD MFGPRO SAP or equivalent

Ability to work flexible hours including weekends as needed to meet business demands

Excellent written and verbal business communication

Excellent training leadership facilitation influencing negotiating and interpersonal skills.

Additional Information :

With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity. 

Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)