Concierge agent
نُشرت في :
09-01-2025
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Main Duties:
- Be knowledgeable about hotel facilities updated on activities promotions and happenings in the hotel and be able to provide accurate information to guests.
- Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.
- Maintain a network of service providers for efficient conduct in coordinating guest requirements.
- Ensure availability of printed materials such as brochures of local attractions sister hotels restaurants city maps etc. which may be handed over to guests.
- Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel) shows recreation tours transport florists doctors dentists child care and any other services that are not available at the hotel.
- Respond to queries positively.
- Develop guest preference records and guest history.
- Follow through all endorsements at the concierge and ensure completion.
- Ensure that all luggage messages parcels etc. are handled delivered retrieved or stored efficiently.
- Be transparent and responsible on matters involving finances.
- Maintain absolute integrity and trustworthiness in the team.
- Promote and follow a safe work environment.
- Promote and lead a servicedriven resultsdriven work environment.
- Follow departmental SOPs (Standard Operating Procedures) including all safety policies.
Qualifications :
- Passion for guest service
- Excellent written and verbal communication interpersonal and leadership skills.
- Highly organized resultsoriented with the ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Fluency in English secondary language preferred.
- Minimum of 1 year previous experience in a customer service industry.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Computer proficiency in a Windows environment (Word Excel PowerPoint).
- Knowledge of Opera or Opera cloud Property Management System an asset.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs remaining calm and courteous at all times.
Additional Information :
Your team and working environment:
In 12 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
