Senior Cargo Customer Service Agents
نُشرت في :
06-01-2025
صاحب العمل نشط
1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
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حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Contract Duration: 12 months (Outsourced)
Job Purpose: This role will be involved in providing customer service functions in liaison with relevant stakeholders while
contributing towards meeting and exceeding the set targets. Ensure the smooth operation flow of cargo through
acceptance and management of bookings. Identify the needs and improve customer service performance for
the local station.
ACCOUNTABILITIES:
Operational
- Ensure full compliance at all times with safety and security regulations and procedures as per host state and
company requirements. - Maintain a close coordination between departments customers and third parties to ensure shipments
are transferred delivered on time and correct priority is given to shipments. - Identify needs and improve cargo sales and operational performance for local station.
- Distribute official notifications to concerned parties both internal and external.
- Create awareness of Cargo products and services among existing and potential customers as well as
internal stakeholders. - Perform other department duties related to his/her position as directed by the Head of the Department.
Customer Service
- Coordinate service recovery measures and implement corrective actions when required ensuring appropriate communication to relevant stakeholders.
- Record updates on backlog/critical situations to avoid complaints from customers.
- Coordinate between departments on a shipment requiring special handling/attention to ensure smooth movement of cargo when required.
- Provide booking list within the agreed time frame to effect ontime departure of flights.
- Contribute in maximizing revenue through efficient allocations in relation to reservations with Revenue Management.
- Attend to all customer queries with regard to cargo shipments.
- Assist in facilitating coordination between IATA / CASS and cargo offices within the station / region to ensure
efficiency in billing and settlement processes. - Assist station incharge in handling violation/Finance reconciliation queries and shipment verification.
Reservations
- Accept bookings for cargo sales and ensure they are properly fed into the cargo IT system according to
airline instructions as per CSM. - Liaise between sales team members and Revenue Management to ensure each reservation is properly
allocated per flight. - Make booking with OAL/Trucking companies and make use of SPA contracts to ensure satisfactory service
to offline destinations whenever required.
Sales
- Interact via telephone with freight forwarders direct shippers and/or consignees typical telesales functions
assist customer queries rate quotations optimizing the commercial functions related to export booking/forwarding/delivery while setting a high standard of service. - Flight planning with maximum utilization of the flight capacity control and operation export & import.
- Generate services reports including preparation system accounting updates on every flight departure.
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
