Director of Rooms Saudi Nationals Only
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Position Overview
The Director of Rooms is a senior leadership position responsible for managing all aspects of the Rooms Division including Front Office Housekeeping Guest Services and related departments. This role ensures operational excellence guest satisfaction and financial performance while maintaining Mvenpicks high standards of service and quality.
Key Responsibilities
Operational Leadership
- Oversee the daily operations of the Rooms Division ensuring seamless guest experiences.
- Develop and implement operational policies procedures and service standards.
- Conduct regular inspections to maintain compliance with safety cleanliness and brand standards.
Team Management
- Lead coach and mentor department heads and their teams to achieve performance goals.
- Foster a positive and collaborative work environment aligned with Mvenpicks values.
- Develop and implement training programs to enhance team skills and service quality.
Guest Experience
- Drive exceptional guest satisfaction by addressing guest feedback promptly and effectively.
- Monitor guest service metrics and implement improvements based on analysis.
- Ensure personalized and anticipatory service is delivered consistently.
Financial Management
- Develop monitor and manage the Rooms Division budget to achieve financial targets.
- Optimize departmental profitability through cost control and efficient resource management.
- Analyze financial performance and present reports to the General Manager.
Strategic Planning
- Collaborate with the General Manager and Executive Committee to develop strategies to enhance room occupancy revenue and guest satisfaction.
- Stay updated on industry trends and competitor performance to recommend innovative solutions.
- Participate in developing and implementing hotelwide initiatives.
Qualifications :
Education and Experience
- Bachelors degree in Hospitality Management Business Administration or a related field.
- Minimum of 810 years of progressive experience in hotel Rooms Division management including at least 3 years in a leadership role.
- Luxury or upscale hotel experience is highly preferred.
Skills and Competencies
- Strong leadership and interpersonal skills with the ability to inspire and engage teams.
- Excellent organizational analytical and problemsolving abilities.
- Financial acumen and the ability to manage budgets and forecasts effectively.
- Exceptional guest service skills and a commitment to exceeding expectations.
- Proficiency in hotel management systems (e.g. Opera PMS) and Microsoft Office Suite.
Languages
- Fluent in English (written and spoken); Arabic is an advantage.
Additional Information :
Core Behaviours
Core behaviours are our actions: what we say what we do and how we interact with one another. Our behaviours come from what we believe in what we value. At Mvenpick Hotels & Resorts we call these valuebased behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.
Trust: Operates with fairness and integrity fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.
Relationships: We build and maintain strong connections with colleagues and guests valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.
Drive: We are actionoriented setting direction for self and others clarifying goals and objectives and overcoming barriers and challenges to produce results.
Entrepreneurship: We fully understand the business and market context identifying and seizing opportunities for continuous improvement and supporting change.
Mvenpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as & when necessary. The abovementioned job description attempts to outline key aspects of the role however does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.
I commit to the above requirements of my position and will strive to demonstrate our Values and Core Behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
