Technical Account Manager

Technical Account Manager (Saudi Nationals Only)

Company Overview

Our client is a leading Saudi company with a singular vision: to spearhead the digital future in the Kingdom and beyond. Based in Riyadh this company specializes in providing cuttingedge cloud technologies and methodologies to enterprises across Saudi Arabia the Middle East and North Africa. With a deep understanding of the regions dynamics and a commitment to driving transformative change our client empowers businesses to embrace fast flexible and sustainable models that propel them ahead of the curve.

As a joint venture between industry giants they bring together a wealth of expertise and a century of technology development to deliver bestinclass solutions to their clients. Innovation is ingrained in their culture. They prioritize data sovereignty and residency requirements ensuring solutions comply with the Kingdoms regulations and safeguard business interests.

As Saudi Vision 2030 drives rapid growth across the region they seek exceptional individuals to join their dynamic team. If you are driven talented and passionate about making a difference explore this career opportunity and be a part of redefining the future of business in the MENA region.

Role Overview

Our client is seeking an experienced Technical Account Manager (TAM) to support their customers successful adoption of cuttingedge cloud products and technologies. The TAM will oversee strategic and technical facets of cloud transformation journeys fostering strong customer relationships while ensuring timely and effective technical implementations.

This role is based in Riyadh Saudi Arabia and will require close collaboration with crossfunctional and geographically dispersed teams to deliver highimpact solutions.

Key Responsibilities

Customer Engagement & Cloud Transformation

• Lead the adoption of cloud products guiding customers through their implementation journey and providing technical leadership.

• Develop and execute business strategies to align cloud services with customer needs and goals.

• Manage project timelines advocate for customer needs and remove adoption blockers.

• Conduct quarterly business reviews and strategic sessions with key stakeholders.

Technical Leadership

• Drive the successful delivery of cloud consulting engagements.

• Oversee planning for product launches ensuring smooth delivery with support and engineering teams.

• Translate business requirements into technical solutions leveraging deep knowledge of IT operations networking cloudnative applications and security.

Process Optimization & Knowledge Sharing

• Develop best practices reference assets and reusable templates to enhance customer engagement processes.

• Provide technical mentorship and guidance to customers to optimize their cloud strategies.

CrossTeam Collaboration

• Collaborate with internal teams including Support Site Reliability Engineering and product development to ensure customer success.

• Partner with external stakeholders such as system integrators and thirdparty developers.

Skills and Qualifications

Minimum Qualifications

• Bachelors degree in Computer Science Engineering or a related technical field (or equivalent practical experience).

• 8 years of experience in customerfacing roles involving technical support cloud operations IT consulting or transformation programs.

• Expertise in cloud operations capacity planning and product release management.

Preferred Qualifications

• MBA or Masters degree in a Management Technical or Engineering field.

• Experience in workload migration to public cloud providers.
• Experience working in the IT industry delivering cloud solutions.
• Proven track record of delivering largescale technical solutions by collaborating with diverse stakeholders.
• Strong knowledge of IT security networking service architecture and database systems.

• Exceptional communication presentation and client management skills.

Location

Riyadh Saudi Arabia

Eligibility

This role is open to Saudi Nationals only.

Benefits

• Competitive salary and performancebased bonuses

• Comprehensive health insurance

• Professional development opportunities

• Collaborative and innovative work environment

• Opportunities to work on cuttingedge technologies and solutions

Join this dynamic team and play a critical role in helping businesses in the MENA region transform and thrive in the digital era. Apply today!