Front Desk Agent
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Reporting to the Assistant Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Processing of guest checkins by confirming reservations assigning rooms in collaboration with Housekeeping and Reservations issuing and activating room key.
- Responsible of all payment types such as cash checks debit credit and all room charges.
- Process all checkouts including resolving any late and disputed charges while ensuring all service standards are followed
- Maintain accurate records of daily transactions and cash handling which includes currency exchange and balancing a float
- Handle guest requests questions and concerns effectively and promptly
- Promote a professional team environment
- Follow department policies procedures and service standards
- Performs any and all other tasks assigned by management
- Upholds the highest standard of internal and external customer service at all times
Qualifications :
- Proficient in the English Language (verbal & written) second language is an advantage
- Previous working knowledge of Opera is an asset
- Required knowledge of MS Office
- Must be able to handle multiple tasks in a dynamic fastpaced environment
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities
Additional Information :
Our commitment to Diversity & Inclusion:
Opportunities to make your mark. We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
