Supervisor Operations
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Role Summary
Inspire and lead team leaders by example (role model) toward achieving self teams and organizations main goals; efficiency effectiveness and revenues through applying vigorous coaching practice and continuous improvement through process optimization. Ability to set and meet targets ability to deliver work with a high degree of accuracy and be attentive to details and Ability to work with the team and motivate the team.
Whats On Your Plate
- Support Team Leaders in daytoday operations to secure complete orders and achieve team members operations targets.
- Improve customer experiences and customer satisfaction by assisting team leaders with all required tools and skills for order inquiries transactions and complaints resolution.
- Conduct daily weekly and monthly coaching sessions for Team Leaders to identify improvement areas and chart action plan with rigorous followup.
- Review and analyze team leaders performance trends consistently and frequently.
- Communicate performance results and goals to Team Leaders.
- Provide feedback and training recommendations.
- Manage turnover to ensure enough agents are available to meet staffing
- Manage review and analyze servicelevel performance.
- Review productivity reports and take corrective action for any team deviation.
- Support daytoday work processes in the contact center.
- Lease and coordinate with the operations support team to ensure a smooth and dynamic operations platform.
- Leading special projects within the call center to enhance and improve operations dynamics.
- Collaborate with internal stakeholders in order to provide support in managing offers and campaigns to ensure the timely completion of tasks.
- Attend daily weekly and monthly business review meetings
- Attend monthly business review meetings with shared services to align business goals.
- Review and analyze team performance reports and take corrective action.
Qualifications :
What Did We Order
- 35 years of fulltime professional experience in the call center is a must.
- Lean six sigma yellow belt certification is required.
- The capability of using Microsoft Office products.
- advanced English (written and spoken)
- project management knowledge.
- Time Management Skills.
- Analytical and ProblemSolving Skills.
- Communication Skills (Written and Verbal).
- Strong leadership skills
- Customer Service Skills Organizing Skills.
- A bachelors degree is a must.
- flexibility and rotational shifts.
Remote Work :
No
Employment Type :
Contract
نوع التوظيف
عقد
