drjobs Reservation Agent English

Reservation Agent

صاحب العمل نشط

1 وظيفة شاغرة
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موقع الوظيفة drjobs

جدة - السعودية

الراتب شهرياً drjobs

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عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

PRIMARY OBJECTIVE OF POSITION

To maximize hotel revenue and guest satisfaction by receiving handling and processing guest reservations under the direction of the Space Controller. The job incumbent should work in line with the hotels guidelines business plan corporate guidelines and service concepts.

 

TASKS DUTIES AND RESPONSIBILITIES

MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION

Greets guests over the phone in a friendly courteous manner

Records reservation information accurately; identifies and records group and transient business codes Informs other departments of VIP arrivals

Identifies commissionable reservations and secures required information

Records and processes deposit information

Identifies and records special billing instructions; approves credit after consultation with the Space Controller

Files all reservations in a systematic order for easy referral

Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms

Assists with the preparation of the four day forecast and VIP list

Achieves maximum occupancy and average rate by utilising yield management

Uses upselling techniques

Handles all special requests appropriately

Preblocks all special requests or VIP accommodations accurately

Keeps Space Controller informed of new group bookings Job Description

Utilises guest history files for personalized service at the hotel

Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests

Deals with assigned incoming correspondence faxes and reservation messages in a timely and accurate manner

Acknowledges assigned reservation faxes and messages

 

LAWS REGULATIONS AND POLICIES

Follows all applicable laws corporate standards and guidelines

 

HEALTH AND SAFETY

Maintains high confidentiality in regards to guest privacy

Ensures that all potential and real hazards are reported appropriately immediately

Fully understands the hotels fire emergency and bomb procedures

Follows emergency procedures to provide for the security and safety of guests and employees

Works in a safe manner that does not harm or injure self or others

Supports a safe hotel by applying hotel regulations and adhering to existing laws and regulations

Anticipates possible and probable hazards and conditions and notifies the Space Controller

Maintains the highest standards of personal hygiene dress uniform appearance body language and conduct

 

MISCELLANEOUS

Attends meetings and training required by the Space Controller

Assists colleagues to perform similar or related jobs after approval of the Space Controller

Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently

Accepts flexible work schedule necessary for uninterrupted service to hotel guests Job Description

Maintains own working area and materials clean tidy and in good shape; reports defective materials and equipment to the Space Controller

Continuously seeks to endeavor and improve knowledge of own job function

Hotel facilities and nearby sights of interest and importance (i.e. hospitals stations tourist sights)

Hotel standards of operation and departmental procedures

Accepted methods of payment by the hotel Reservationist

Hotels credit policy


Qualifications :

Experience in hotel reservations with at least one year.


Remote Work :

No


Employment Type :

Fulltime

نوع التوظيف

دوام كامل

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا