Professional Services Consultant

The Professional Services Consultant is an integral part of the services organization and a customerfacing representative of the company. The consultant is responsible for ensuring that the companys products are implemented within a customers organization in such a way as to meet or exceed a customers reasonable expectations of the solutions technical and business benefits.

The Professional Services Consultants role requires a hardworking and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customers own office or site is essential as and when required.

• Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthinks products at an advanced level of competency during a project implementation.
• Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.
• Implement all technical aspects of service delivery to the required standard of quality.
• Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.
• Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.
• Be committed to customer satisfaction and referenceability.
• Work collaboratively with internal teams (sales presales support product management) and Nexthink partners
• Seek to continuously improve relevant technical knowledge and skills
• Contribute to our community forums by posting and publishing articles.

#LIRemote

Qualifications :

• Minimum of 5 years of experience in a software consulting role.
• Good troubleshooting skills and technical knowledge of IT operations and ITIL
• Exposure to Digital Transformation projects preferably EndUser related
• Excellent knowledge of Microsoft Windows clients and applications MacOS is a plus
• Desired experience with Cloud deployments (e.g. Architecture Security (SSO) APIs)
• General awareness of the current industry standards and regulations (e.g. ISO27k PCIDSS GDRP NIST)
• Ability to quickly learn new technologies in an unsupervised environment
• Excellent communication customerfacing and teamwork skills
• Enthusiasm for working in an international collaborative and fastpaced environment and learning new technologies.
• Fluent in Arabic.

Additional Information :

We are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate realtime analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.

With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.

Remote Work :

No

Employment Type :

Fulltime