ASSISTANT GUEST RELATIONS MANAGER - The Ned London
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
ASSISTANT GUEST RELATIONS MANAGER
The Ned Doha
Located in the former Ministry of Interior building The Ned Doha offers seven restaurants 90 bedrooms event venues and Neds Club a private members club that gives access to spaces including a rooftop terrace a health club with spa gym and 30m outdoor pool.
Job Purpose:
As the Assistant Guest Relations Manager you will assist in overseeing the daytoday operations of guest services ensuring that our guests needs and expectations are met with the highest level of care and attention. You will be a key point of contact for guests addressing any concerns or requests to ensure a memorable stay.
Responsibilities:
- Assist the Guest Relations Manager in managing daily guest relations operations ensuring toptier service quality.
- Greet guests upon arrival and assist with checkin/checkout procedures ensuring smooth and efficient service.
- Resolve guest complaints or issues promptly and professionally ensuring their satisfaction.
- Anticipate guest needs offering personalized service to ensure a memorable experience.
- Collaborate with various hotel departments (housekeeping food & beverage maintenance) to meet guest expectations.
- Supervise and provide guidance to the Guest Relations team fostering a collaborative and motivated environment.
- Maintain guest profiles and preferences to ensure personalized service and anticipate needs during their stay.
- Ensure that all VIP and special requests are fulfilled in a timely and efficient manner.
- Provide regular feedback to the management team on guest experiences trends and areas for improvement.
Qualifications & Competencies:
- Bachelors degree in Hospitality Management Tourism or a related field (preferred).
- Minimum of 23 years of experience in guest relations front desk or customer service within the hospitality industry.
- Strong communication and interpersonal skills with a passion for delivering exceptional service.
- Ability to remain calm under pressure and solve problems effectively.
- Detailoriented organized and proactive.
- Knowledge of hotel management systems and reservation software is a plus.
- Fluent in English and preferably in Arabic
- Flexible schedule and availability to work weekends and holidays as needed.
Whats In It for you
- One of the most iconic place to be and work
- Amazing learning and development program
- Discounted rates at The Ned Doha
- Fantastic career growth opportunities
At The NED we dont just celebrate our diversity we challenge ourselves to do even better. The NED is committed to being the best place to work and ensuring that we have a leading diversity equity and inclusion programme is central to making that vision a reality.
Apply today and join us as a Assistant Guest RelationsManager!
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
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