Position
Deputy Boutique Manager
Reports to: Boutique Manager
Responsible for: Head of Department and S ales Consultants
General Purpose of Position :
As an Ambassador of the Maison he/she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team ensuring excellence in boutique operations and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:
Tasks and Responsibilities:
Team Management and Boutique Performance Management
Under the supervision of the Boutique Manager designs the optimum organization recruits the right profiles and ensures proactively talent pipeline in his/her boutique. Drives performance and compensation management ensures people development (PCR training & development plans) motivates and reinforces engagement
- Is responsible for of the integration and training of new comers.
- Ensures the daytoday management training coaching and motivation of the boutique team
- Conduct and/or participate in regular store meetings to discuss performance sales training product knowledge merchandising and to convey other necessary information to management staff and associates.
- Facilitate proper communication between management and associates.
- Assists the Boutique Manager to make a diagnosis based on a solid performance analysis review of competencies and environment to define action plans to achieve Maison boutique and category sales targets
- Leads the implementation and monitoring of the action plans
- Assist in assigning and monitoring sales goals of Sales Associates
- Participate in the preparation of merchandise displays and presentations exercising independent judgment and discretion in applying merchandising concepts and guidelines.
- Assists the Boutique Manager to optimize boutique performance and profitability notably through the breakdown of all boutique targets into monthly daily and individual targets.
- Assists the Boutique Manager to monitor the boutique KPIs
Clientele Service and Management
- Participate in the coordination of sales promotion activities which include seasonal sales trunk shows contests including proper use of instore signs advertising sales and promotions.
- Assists the Boutique Manager to implement and monitor CRM programs and actions
Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs
Job responsibilities
Boutique Operations & Administration
- Implements group Maison and boutique policies procedures and guidelines
- Is responsible for the back office and administration of the boutique
- Ensures that all documentation is accessible and organized for Audit and Control purposes and that all documentation is in adherence to the companys policies and procedures
- Oversee compliance of associates with established Company policies and standards such as safekeeping of Company funds and property personnel practices merchandise handling security sales and recordkeeping procedures.
- Lock and secure the store and oversee compliance with all security procedures.
- Oversees the boutique expenses
- Help solve problems that affect the departments service efficiency and productivity.
- Gather merchandise for transfers damages and returnstovendor (RTVs).
- Oversee and participate in department inventories.
- Monitor proper pricing of merchandise
- Minimize stock losses
CHRISTIAN DIOR
MAISON
Whatever you do whether for work or pleasure do it with passion! Live with passion wrote Christian Dior.
Well before he embarked on his destiny as a couturier Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the mtier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946 he transformed his dreams into irresistible creations seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years Monsieur Dior revolutionized the conventions of elegance and femininity designing collections infused with dreams.
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