We are Opal Diving Club our goal is to be the leader in diving education recreational diving adventures and marine conservation providing toptier equipment and expertise for divers of all levels. We are seeking team members to join us and deliver unforgettable purposedriven experiences.
Opal Diving Club is the signature product of JABA a subsidiary of Baheej Investment Company and owned by ASFAR a Saudi Tourism Investment Company under the Public Investment Fund operates in collaboration with AWN Enterprises and Tamimi Group. As a premier Destination Management Company (DMC) JABA is redefining tourism and leisure in Yanbu and surrounding regions.
Duties and responsibilities include:
Adhere to PADI and Opal Diving Club standards and procedures.
Welcome customers providing a warm and friendly atmosphere.
Listen to guests needs and advise accordingly.
Manage guest registration orientation and transportation logistics.
Effectively manage guest requests and complaints escalating to the manager when necessary.
Manage bookings payments and tills reconciliation.
Maintain and update the reservation system with current availability bookings and client details.
Promote activities additional services and retail items.
Certify PADI students.
Manage communication channels.
Advocate for Opal marine conservation efforts and diving safety standards.
Assist with and facilitate relations with local and international travel agencies and hotel sales departments.
Manage daytoday administration and recordkeeping.
Stay informed about new attractions events and company policies to provide accurate and current information to guests.
Keep uptodate with knowledge of retail items including souvenirs travel essentials and locally made products.
Upsell retail items and services by understanding and explaining their benefits and significance.
Requirements
Technical
High school diploma or equivalent.
Own car.
Fit for diving medical approval.
Minimum of 2 years of experience in a customer service or front desk role preferably in the tourism industry.
Minimum 3 years accounting and/or administration experience.
Fluent in English and Arabic is a must.
Knowledge of upselling and crossselling skills.
Proficient with Microsoft Office and/or Mac OS.
Proficient with the use of Excel.
Personal
Excellent communicator and public talking.
Ability to work flexible hours including weekends and holidays.
Strong organizational and multitasking abilities.
Able to work with different cultures and nationalities.
Ability to selfmotivate and deliver to agreed deadlines.
Well organized and punctual is a must.
Enthusiastic hardworking and safety oriented.
Customer service focused with excellent interpersonal skills.
Able to assist with dive centre administration and planning.
Desirable Skills
Degree in tourism hospitality or a related field
Social media posting skills
Working knowledge of dive centres activities allowing for delivery of a wow experience.
Experience working within the luxury hospitality sector.
Enthusiastic about scuba diving snorkelling and marine life.
PADI certified diver is a bonus.
Additional languages preferably Spanish Italian French German.
