Technical Service Engineer Tier3
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Power the Future with us!
SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.
By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.
The Technical solutions team is the final escalation point within the Technical Support Organization and the link to R&D Quality Product Management and Engineering departments regarding Technical issues both hardware and software that cannot be resolved by levels 1 & 2 support staff these issues are escalated to the Technical solutions expert from our globally spread teams.
As a Technical service engineer (Tier3) you have the opportunity to troubleshoot and resolve the most difficult and complicated issues.
The position is located in Herzeliya
What youll be doing in this position:
- Working closely with the different R&D departments and Product teams in order to resolve complex technical issues raised from global service organization.
- Participating in product definitions testing and integration.
- Investigating and analyzing the companys large scale install base.
- Work continuously to increase the junior support engineers technical knowledge by conducting weekly trainings including reviewing escalated cases technical concepts and troubleshooting procedures.
- Provide product training to junior support engineers and act as a mentor for them.
- Create and revise the service origination troubleshooting procedures and technical knowledgebase and sharing that information with the entire Support organization.
- Ensure that all levels the customer support are informed and are current with the service origination troubleshooting procedures technical knowledge and product enhancements/ latest releases by working closely with R&D Q&R and the Product teams.
- Provide onsite support and trainings to global customers as needed.
- Maintaining required product environments for the entire Customer Support organization.
- The escalation point for Tier 3 troubleshooting issues being escalated from Tier 1 & 2 support staff globally.
- Ensure customer and partners inquiries are responded professionally within established timeframes and that customer care and technical support service levels are achieved.
Country:
Israel
City:
Herzliya
Requirements :
- The ideal candidate will have a degree in Electrical Engineering or Computer Science or a minimum 3 years experience in providing call center technical support on electronic imaging products or highspeed automation controls with focus on multidisciplinary products .
- Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions.
- Basic understanding of AC/DC and DC/DC circuits and ohms law.
- Ability to logically troubleshoot hardware and software issues to determine the root cause and present suggested workaround and solutions.
- Proven call center support experience as well as exhibiting professional client facing skills.
- Ability to calculate figures and amounts pertaining to proportions percentages circumference and volume. Ability to apply concepts of basic algebra and geometry.
- Must speak read and write fluent English.
Other skills:
- Ability to demonstrate strong analytical and problem solving skills.
- Excellent written communication and verbal skills as well as strong listening skills.
- Possesses strong customer relation skills.
- Ability to handle multiple priorities.
- Perform in an effective and timely manner all the tasks required.
- Exhibit above average reasoning ability by clearly defining problems analyzing data establishing facts and drawing valid conclusions.
- Ability to travel to customer site as needed.
Remote Work :
Yes
Employment Type :
Fulltime
نوع التوظيف
