Guest Relations Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
What you will be doing:
- Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.
- Keep Misenplace ready for VIP arrival (Reg.cards room keys welcome drink)
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Ensure that all messages mails and packages are delivered to the guest room.
- Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.
- Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously.
- Check Hotel situation occupancy functions groups VIPs.
- Reannounce VIP rooms to Housekeeping and F&B departments.
- Check if all departure details for the day have been taken as well as for the next day.
- To arrange for bouquets cake and cards in case of guests anniversary and birthdays.
- Handling online reviews control feedback and presence on social platforms.
- Ensures all staff is thoroughly familiar with the Hotels emergency procedures and in a state of preparedness for any emergency which may occur.
- Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.
- Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.
- He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
- Assumes responsibility of Duty Manager when scheduled to do so.
- Other duties as assigned.
Qualifications :
Your experience and skills include:
- Minimum of 46 years experience as a Guest Relations Manager in hotel is preferred.
- Fluent English speaker and additional Russian language
- Experience in the GCC and/or Middle East Region is a plus.
- Excellent communication skills both written and verbal required.
- Be committed to exceeding guest expectations
- Understanding of all hotel management best practices
- Handson experience with Hotel Management software (PMS)
- Customer service driven with outstanding communication and active listening skills
- Excellent problemsolving and multitasking skills
- Leadership skills along with the ability to motivate a team into high performance
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
