Erada Program Customer Success Account Management Internship Opportunities - Microsoft

Responsibilities

Program Start Date: January 2025

About: Erada Program is Microsofts program tailored for Qatari Nationals aiming to accelerate Qataris employability and create market impact through early in career recruitment and skilling programs.

Program overview: Microsoft Erada Internship is a paid ninemonth training program that offers globally recognized technical and professional certifications & skills and onthejob training to include mentoring coaching job shadowing and reallife scenario assignments.

Program Details: The 9 months fulltime program is divided into two key phases (Phase 1 Onboarding & Skilling Phase 2 On The Job Training)

Phase one: Onboarding & Skilling Bootcamp (1 month)

• Onboarding and introduction to Microsofts mission culture strategy & structure.
• Technical skilling to obtain globally recognized Microsoft technical certifications.
• Professional and soft skilling courses including project management change management effective interpersonal skills creativity and innovation and time management.

Phase two: Onthejob training (8 months)

• Joining as an CSAM for onthejob shadowing and training.
• Mentorship and coaching sessions.
• Supporting Microsoft teams in digital transformation projects.
• Advanced technology trainings including AI Machine Learning & Cloud Computing.

• Seeks information about the customer through research (e.g. reads customer publications speaks with peers and customers) to learn about their business needs and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams
• Communicates business value of solutions for customer organization through demonstrations storytelling etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry competitive and/or Microsoft best practices to support business outcomes.
• Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
• Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
• Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities blockers and insights that relate to the customer with internal teams (e.g. Engineering) leveraging relevant tools (e.g. OneList). Responds to feedback and supports positive change within Microsoft.

Qualifications

Minimum Qulifications

• Currently pursuing complete a Bachelors/ Masters Degree in Information Technology (IT) Computer Science Business Administration Engineering or related field (OR must be recent graduates or recently graduated)
• Qatari nationality
• Legally authorized to work in Qatar (Legally authorized Has citizenship or has been granted a valid visa or work permit)
• Fluency in English.

• Passion for technology and customer obsessed.
• Displays stakeholder and relationship management.
• Excellent verbal and written communication analytical and presentation skills.
• Technical Certification (e.g. cloud technology Azure) are preferred but not required.

Microsoft is an equal opportunity employer. Consistent with applicable law all qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.