Customer Success Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We are seeking a dynamic and resultsdriven Customer Success Manager who will be the critical link between our customers and organizational success. The ideal candidate will proactively drive customer satisfaction retention and business growth through strategic engagement and exceptional service.
Our customers satisfaction is the key to our success making this role a vital component of our company s growth. The Customer Success Manager will lead and ensure the onboarding process of new customers and maintain the satisfaction level of existing ones.
Responsibilities:
Core Responsibilities
- Initiate and lead strategic meetings with seniorlevel stakeholders
- Build and nurture longterm customer relationships
- Develop and execute expansion strategies
- Monitor and analyze customer usage metrics and success indicators
- Manage crossdepartmental communication and collaboration
- Handle complex customer escalations with creative problemsolving
- Develop and implement customer satisfaction improvement initiatives
Additional Responsibilities
- Conduct quarterly business reviews
- Provide comprehensive product usage insights
- Collaborate with sales and product teams to identify growth opportunities
- Create and maintain detailed customer interaction documentation
Requirements :
Must Have Requirements
- Proven experience in Customer Success or similar customerfacing role
- Exceptional communication and interpersonal skills
- Strong time management and task prioritization abilities
- Salesoriented mindset with service excellence
- Ability to work independently and as part of a team
- High level of personal accountability and organizational skills
- Fluent English communication
Nice to Have
- Experience in SaaS/technology industry
- Background in project management
- International customer interaction experience
- Relevant academic degree
- Knowledge management system expertise
Remote Work :
Yes
Employment Type :
Fulltime
نوع التوظيف
