Director Learning Development

Learning & Facilitation

 Review the Learning needs analysis for the hotels prior to the budget

Review with the hotel(s) the implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotels goals and strategic plan

Followup on all training activities within the hotels

Ensure with all Ennismore Training the properties and 100% compliant

Ensure coordination and delivery of training programs of all internal provide

Champion company provided online and elearning tools and portals ensuring approval processes are in place and executed as well as registrations and completions are monitored and tracked

Assist their hotel(s) in developing quality introductory and ongoing departmental training plans and learning activities; maintain active followup through ongoing coaching guidance and support of junior midlevel and senior leaders

Support the Quality and Learning Manager in the development of Departmental Trainers as required

See where synergies can be made with regards to training programmes

Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel

Manage the Ennismore PeopleHub Learning Portal and ensure colleague completion of all required training

Supervise the completion of compliance training i.e. Ennismore Way AntiBribery Antitrust GDPR Fire Safety School of Change Sustainability First Aid

Review how cross training is used in the hotel(s) and see if there can be a way to do multiproperty training

Able to facilitate training to all levels in the hotel(s)

Act as a champion of the creation of a learning culture

Demonstrate proactivity in measuring both feedback about the learning experience as well as sustainable behavioural change. Is confident using Ennismore PeopleHub to create reports can analyse and interpret this data to share with key stakeholders. Uses data for decisionmaking.

Talent Development & Performance Management

• Assists with the biannual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews annual performance reviews development plans and goal setting as well as on the job training for Department Heads and in turn their teams
• Ensure Departments have adequate Departmental trainers and these are well utilised
• For all supervisory positions have a transparent development programme in place in conjunction with the People & Culture leader.
• Development of indirect reports to give them ongoing feedback and development.

People & Culture

Employee Engagement and Communications

• Strive to increase employees engagement by promoting a positive work environment where each team member is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and associate information with transparency so that each team member understands how they contribute to the companys success.  This will include working on the Employee Engagement Survey (EES) and People & Culture Audit.  Ensure the EES Champions for the hotel/departmental action plans in order to increase employees engagement and improve EES scores year on year.
• Represent the organization as an exemplary ambassador the Ennismore Culture.

Finance

• Plan the activities and understands how the contribution of the role will impact the performance of the hotel(s). 
• Act on behalf of the business to work through complex situations and reduce risk interpreting and implementing company policies and employment legislation as appropriate.
• Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.

Qualifications :

• Bachelors Degree/Masters Degree from a reputable hospitality/business school preferred
• Minimum 7 years of total experience ideally with strong operations background
• At least 4 years of experience in in a leadership role
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading writing and oral proficiency in English language
• Strong working knowledge of Digital tools
• Strong leadership interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multitask work well in stressful & highpressure situations
• A motivator & selfstarter
• Wellpresented and professionally groomed at all times

Remote Work :

No

Employment Type :

Fulltime