Motorcycle Service Manager
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
The Motorcycle Service Manager oversees all customer service and operations at the Bajaj Motorcycle service center. This includes ensuring highquality maintenance and repair services managing warranty claims efficiently and maintaining customer satisfaction. The role involves managing the service team ensuring adherence to operational standards and driving profitability while delivering exceptional customer experiences.
Customer Service & Operations
1Managed daytoday service center operations ensuring timely and quality maintenance and repair of Bajaj motorcycles.
2Greet and interact with customers providing technical advice and updates on service progress.
3Ensure customers are informed about service timelines costs and warranty coverage.
4Address customer concerns feedback and complaints professionally and promptly.
Team Management
1Supervise and mentor service technicians and support staff ensuring high performance and adherence to quality standards.
2Assign and prioritize work orders based on service schedules and customer needs.
3Provide training to the team on new Bajaj products services and warranty policies.
Warranty Management
1Overse the processing of warranty claims ensuring compliance with Bajaj s warranty guidelines.
2Main accurate records of warrantyrelated repairs and claims for audit purposes.
3Coordinate with Bajaj s regional warranty team for claim approvals and updates.
Operational Efficiency & Reporting
1Monitor inventory levels of spare parts and consumables ensuring availability to meet service demands.
2Maintain accurate service records including customer data service history and warranty documentation.
3Prepare and submit regular reports on service center performance customer satisfaction and warranty activities.
Health Safety & Compliance
1Ensure compliance with safety regulations and maintain a safe working environment for staff and customers.
2Adhere to company policies and procedures including environmental and quality standards.
Requirements
1Education:
2Experience:
3Strong knowledge of motorcycle maintenance repair and warranty processes.
4Excellent leadership and team management skills.
5Exceptional customer service and communication abilities.
6Proficiency in using service management software and tools.
7Problemsolving skills and ability to handle highpressure situations.
نوع التوظيف
دوام كامل
