Senior Project istant Case Management - International Organization for Migration

Position Title: Senior Project istant (Case Management)

Duty Station: Doha Qatar

Clification: General Service Staff G6

Type of Appointment: One Year Fixed Term with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 25 September 2024

Elished in 1951 IOM is a Related Organization of the United Nations and as the leading UN agency in the field of migration works closely with governmental intergovernmental and nongovernmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at confidential

Applications are welcome from first and secondtier candidates particularly qualified female candidates as well as applications from the nonrepresented member countries of IOM. For all IOM vacancies applications from qualified and eligible firsttier candidates are considered before those of qualified and eligible secondtier candidates in the selection process.

For the purpose of this vacancy the following are considered firsttier candidates:

1. Internal candidates

2. Candidates from the following nonrepresented member states:

Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo

(the); Cook Islands; Dominica; Fiji; Grenada; GuineaBissau; Holy See;

Iceland; Kiribati; Lao Peoples Democratic Republic (the); Madagascar;

Marshall Islands; Micronesia (Federated States of); Namibia; Nauru;

Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas;

Tonga; Tuvalu; Uzbekistan; Vanuatu

Second tier candidates include:

All external candidates except candidates from nonrepresented member states.

Context:

The United States Refugee Admissions Program (USRAP) operates worldwide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of istance and support to the USRAP including but not limited to case processing migration health essments cultural orientation training organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE) specifically the Resettlement and Movement Division (RMM) has the organizational responsibility to provide direction oversight and guidance to IOMs global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP) Resettlement Support Centers (RSCs) provide critical support and processing istance for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM) IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers facilitate security and medical screenings provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Project Coordinator Case Management and Data Integrity and direct supervision of the Project Officer Case Management the successful candidate will be based in Doha Qatar and will have the following duties and responsibilities:

Core Functions / Responsibilities:

1. Oversee a team of RSC staff members undertaking case management activities in an igned area or areas such as file integrity program access prescreening field team adjudications support scheduling or predeparture istance including supporting staff development processes such as hiring providing training igning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of case management activities.

2. Oversee the efficient and effective management of refugee case files and medical records including if igned the creation of new case files the timely and accurate distribution return and refiling of case files that the file tracking system is used to keep comprehensive track of files and that files are scanned and transformed into travel packets as needed.

3. Oversee refugee interviews if igned ensuring team members use appropriate interview techniques treat refugee applicants with dignity and respect follow uptodate formfill and casework procedures correctly enter data into the Refugee Admissions Program System (START) and other databases accurately verify information previously entered into files such as biographic and family information scan photocopy attach file and translate doents as needed and photograph applicants in accordance with elished Standard Operating Procedures (SOPs).

4. Organize and schedule refugee appointments including if igned creating and running ad hoc reports creating schedules in START or another database entering schedule data updating schedules overseeing the issuance of notifications and the confirmation of appointments ensuring applicants are notified of their appointments in an effective respectful and timely manner facilitating interpretation istance and maintaining a related database and isting with circuit ride logistics as needed.

5. In relation to the adjudication of refugee case files provide support to USCIS officers and oversee daily adjudications activities the distribution of adjudications work to team members the delivery of briefings for refugee applicants interpretation during interviews data entry logistical support and notifications to refugees of their results.

6. Through oversight and quality check (QC) measures ensure START is updated as needed with refugee application data biographical and other sensitive information such as USCIS interview dates interview and fingerprint results medical data and resettlement location preferences and

oversee processes such as program access verification security checks or urances as required.

7. Utilizing reports oversee and conduct regular QC of case files and data in START to ensure the accuracy of all case information the RSCs compliance with all USRAP and RSC SOPs and that processing pipelines are as short and efficient as possible with expedited cases progressing as needed.

8. In coordination with the Project Coordinator liaise as needed with other teams and units in RSC and with external partners such as USCIS the Refugee Processing Center (RPC) panel physicians the US Emby and the United Nations High Commissioner for Refugees (UNHCR). Prepare team statistics and report regularly to the Project Coordinator National / Project Officer or RSC management on relevant activities problems and solutions related to the workflow and processing pipeline.

9. Train other Case Management team members as needed to efficiently and effectively manage refugee case files conduct full refugee interviews organize and schedule refugee appointments update START conduct quality urance of files and case data and support the USCIS adjudication and to oversee case management teams and activities.

10. Undertake duty travel as needed to participate in refugee interview and USCIS adjudication circuit rides for meetings and for training.

11. Demonstrate a comprehensive understanding of the USRAP SOPs and START as well as the ability to remain professional impartial and unbiased during all interactions with refugee applicants colleagues and partners. Support the development and implementation of SOPs as needed.

12. Maintain and ensure the confidentiality and integrity of all RSCrelated information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any noncompliance to SOPs or codes of conduct by RSC staff members.

13. Perform such other duties as may be igned.

Required Qualifications and Experience

Education

• Completed secondary education required

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Six years of relevant working experience with secondary education; four years of relevant working experience with Bachelors degree from an accredited institution
• Thorough knowledge of English
• Ability to use own initiative and work under pressure with minimum supervision

Ss

• Excellent computer ss Word Excel and Internet
• Strong interpersonal and communication ss
• Attention to detail and ability to organize
• Selfmotivated and objective driven

Languages

IOMs official languages are English French and Spanish.

For all applicants fluency in English language is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process which may include written and/or oral essments.

Values

all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed competent and committed manner and exercises careful judgment in meeting daytoday challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compion for others makes people feel safe respected and fairly treated.

Core Competencies behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a serviceoriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organizations priorities and umes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative inspiring and motivational way.

Managerial Competencies behavioural indicators (Level 2)

• Leadership: Provides a clear sense of direction leads by example and demonstrates the ability to carry out the Organizations vision. ists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organizations goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Competencies will be essed during a competencybased interview.

For further information and other job postings you are welcome to visit our website: IOM Careers and Job Vacancies

How to apply:

In order for an application to be considered valid IOM will only accept applications received through IOMs Recruitment Platform: IOM Careers (oraclecloud.com)

Interested candidates are invited to submit their applications via Oracle not later than 25 September 2024.

Only shortlisted candidates will be contacted.

No Fees: IOM does not charge a fee at any stage of its recruitment process (application interview processing training or other fee).

Posting period:

From 11 September 2024 until 25 September 2024.

Eligibility:

This position is open to all nationalities. IOM Qatar will facilitate the work visa and residency permit requirements for the selected candidates.

Other

1.Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

2.This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

3.Appointment will be subject to certification that the candidate is medically fit for appointment verification of residency visa and authorizations by the concerned Government where applicable. Vaccination against COVID19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance candidates will be requested to provide evidence of full vaccination.

4.IOM does not charge a fee at any stage of its recruitment process (application interview processing training or other fee). IOM does not request any information related to bank accounts.

5. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

Job Type: Fulltime

Pay: QAR17500.00 QAR20000.00 per month