Call Center Team Learder
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
لم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
الوصف الوظيفي
Key Responsibilities:
- Oversee daily operations within the contact center ensuring adherence to policies and quality standards.
- Lead inspire and develop a team of agents to deliver exceptional customer service i.
- Analyze performance metrics to identify areas for improvement and implement proactive solutions.
- Manage customer queries and complaints ensuring swift and satisfactory resolutions.
- Coordinate with other teams to streamline processes and enhance overall service delivery.
- Drive initiatives aimed at improving team morale and increasing job satisfaction among members.
- Stay updated on industry practices and customer service technologies.
- Conduct regular training sessions to ensure agents are wellversed in product knowledge and service protocols.
Job Requirements:
- Bachelors degree in Business Administration Communication or a relevant field.
- Proven experience of 1 years as a Team Leader in a Contact Center environment.
- Fluent or nearnative proficiency in English with excellent communication skills.
- Strong leadership and team management skills with the ability to motivate and support team members.
- Proficient in using CRM software and contact center technologies.
- Demonstrated ability to handle multiple tasks prioritize and meet deadlines.
- Exceptional problemsolving and decisionmaking skills.
- Experience in the Translation & Localization industry is a plus.
Job Conditions:
- FullTime Position
- Position located in Maadi with options for partial remote work.
Work Conditions:
- Working Hours: US shift.
- Working model: Hybrid (Office and remotely)
- Working Days: 5 days (2 days Off)
- Reporting To: Service Delivery Assistant Manager. (SDAM)
نوع التوظيف
دوام كامل
المهارات المطلوبة
- نشاط الأطفال
- بث الإشارات/ التغذية
- ASP.NET
- استراتيجيات الشركات
- إدارة السلامة والصحة
