Dynamics 365 CRM Technical Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Dynamics 365 CRM Technical Specialist
Location: Riyadh Saudi Arabia
Customer Support & Issue Resolution
• Take ownership of the technical and functional delivery of D365 products.
• Identify classify provide guidance remedy for the issues reported to us by the Customer’s help desk
• Conduct a rootcause analysis and recommend a suitable solution to remediate the root cause of the indicative Incident(s).
• Provide information about the Identified Application environments to assist the Customer’s IT team with their change management process
• Classify and review minor application/solution enhancement requests.
• Detail the requirement with business users on need.
• Deploy the enhancements will share the deployment package and will assist in deploying it in the clients’ environment.
• Management and monitoring of applications’ services such as performance uptime or usage for the services related to Netiks developed application
• Data and application migration including Data fixes or data remediation for the data directly related to D365 developed applications.
• Perform final products testing and ensure that products meet the business requirements.
• Ensure resources are made available for new product installation setup and testing.
• Plan and prepare products delivery based on business requirements.
Team Collaboration & Documentation
• Conduct training on newly delivered enhancements and ensure full client readiness to operate them.
• Prepare and keep all product training manuals updated as per the business requirements.
• Prepare FAQs User Guides or presentations as necessary for new products.
Product Knowledge & Customer Retention
• Knowing our products inside and out so that he / she can answer questions easily.
• Handle complaints provide appropriate solutions and alternatives in line with the agreed Service Level Agreement (SLA).
• Follow the client’s office working hours and holiday schedule.
• Identify opportunities to enhance customer satisfaction and loyalty.
• Suggest improvements to service processes to enhance customer experience.
• Follow up with customers postinteraction to gauge satisfaction and offer further assistance
Requirements
• Bachelor’s degree in computer science
• Developer background
• Reading Logs
• Configuration of D365 CRM Modules
• Monitoring
• Tracking and Solving Issues
• Good knowledge in D365 MS SQL MS SQL reporting
• Good knowledge in APIs and web applications
• Good knowledge in Windows scheduler
• Good knowledge of D365 deployment techniques
• Good knowledge of MS TFS and ADO
• Strong debugging skills with attention to details
• Customer focused • Excellent verbal and written communication and training skills
• Strong relationship and teamworking skills
• Decision making and problemsolving skills
• Fluent in both languages English and Arabic
نوع التوظيف
دوام كامل
