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Roles and responsibilities

As a Global Collection Manager at SoftwareOne, you will have the outstanding opportunity to craft and refine our collections processes globally. This vital role ensures our financial health by improving cash flow and reducing bad debt. You will develop and successfully implement effective collection strategies, collaborate with dedicated regional teams, and maintain positive relationships with our valued customers. This role requires a problem solver with proven analytical and interpersonal skills for growing in a multifaceted and multicultural environment.

Role & Responsibilities

• Develop and implement world-class global collection strategies to improve cash flow and minimize bad debt.
• Supervise and analyze global collections processes and results to ensure continuous improvement and detailed execution.
• Collaborate with regional collections teams to share standard methodologies, ensuring consistent and optimized processes.
• Cultivate effective communication and problem-solving by building positive relationships with key customers, collaborators, and team members.
• Ensure strict compliance with all relevant legal and regulatory requirements in various markets.
• Prepare regular reports and presentations for management regarding the status and performance of collections activities.
• Resolve and address any potential risks in the collections process to ensure risk mitigation and positive audit outcomes.

Success Criteria

• Optimize cash flow across global regions by efficiently implementing collection strategies.
• Achieve a reduction in overdue accounts through effective and proven collection techniques.
• Demonstrate measurable improvements in collections efficiency across all regions.
• Ensure positive audit outcomes and minimal risk exposure related to collections processes.

Organizational Alignment

• Reports to the Head of Finance; Shared Services Center Global
• Enlists the support of cross-functional teams across regions, product areas, and functions

Desired candidate profile

Job Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• At least 5 years of experience in collections, preferably in a global role.
• Strong analytical skills and experience with collections software and tools.
• Excellent communication and negotiation skills.
• Ability to work in a dynamic and multicultural environment.
• Fluent in English; additional language skills are a plus

SoftwareOne is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernise their workloads and applications – and in parallel, to navigate and optimise the resulting software and cloud changes – SoftwareOne unlocks the value of technology.