Client Program Manager BCG U - Boston Consulting Group
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
WHAT YOULL DO
This role plays a pivotal role in driving BCG Us success across various clients in the ME region. It will operate across functions geographies and parts of the business to ensure we are able to help our clients build strong capabilities through the use of our learning solutions. You will play a strategic and supportive partner role for our clients and ensure maintenance of a longterm partnership as programs are deployed and learning and business outcomes are realized.
You will work closely with Client Success Senior Manager and manage endtoend program delivery encompassing alignment with the client on program schedule onboarding of learners periodic sharing of dashboards & analytics report collecting feedback driving completions and program success in collaboration with the client and feeding back market insights. You will work closely with multiple teams in and outside BCG U content team facilitators technical platform team to ensure successful delivery of each program and meeting client expectations.
The role will keep a close watch on each program to plan resources proactively identify any issues and make course corrections as needed in collaboration with the team. It will also play a point of contact for addressing learners queries and providing them timely and appropriate support in collaboration with the clients own Learning and Development teams. It will also be responsible for collating analyzing and disseminating information about each program to the larger BCG U team and leadership bringing out key insights for taking informed decisions and continuously improvising our programs and making them more robust. A core responsibility of the role lies in measuring the impact of our programs which is the key differentiator of BCG Us offering in the market. In addition the role will help manage our IP/assets and liaise with our technology team to enable a seamless client experience as we manage their access to our products and our contractual agreements for learners access to our platforms.
The Client Success Manager will have to build a strong rapport with clients learners and effectively communicate with internal teams to drive overall program success and meet desired outcome.
YOURE GOOD AT
Project Management for Training Design and Delivery: Plan track and report on progress of training design and delivery. Highlight key risks/ delays and propose mitigations.
Managing multiple senior stakeholders (Internal and external)
Managing external training vendors: Identify and contract suitable training vendor. Manage the vendor during the project and ensure they are delivering on the agreed scope of work. Manage relationships with strategic vendors/ partners for longterm success
Managing program design: Coordinate with instruction designers and BCG consulting team to understand the client requirements and project manage design of (or updates in) training content
Managing program delivery: Manage program logistics (e.g. venue) participant engagement/ communication during the training and tools/ technology leveraged in the training
Tracking and reporting impact: Develop and launch tools to measure and track impact from the training (E.g. surveys to measure participant satisfaction pre vs post assessment etc.) with the support of instruction designers and BCG consulting team as required. Analyze results from various impact measurement tools to generate reports
Manage client: Act as a Single Point of Contact (SPOC) for the client on all the training related queries especially during delivery phase
Prepare reports: Develop and present implementation reports that includes key metrics impact key learnings for future etc. on a periodic basis
Verbal and written communication including with senior audiences.
Teaming and can do attitude.
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Minimum 58 years experience in relevant businessProgram management experience
Strong written and verbal communication skills
Advanced skills in PowerPoint MS Excel Word Slack. Alteryx Tableau preferred.
Prior consulting experience in Global setting preferred
Experience/exposure to digital learning Edtech preferred
Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change
- Global BCG U Team
- Various regional case teams
- External vendors/partners
ADDITIONAL INFORMATION
BCG U is our global center of expertise on upskilling and reskilling for transformative business impact. BCG Us mission is to equip our clients with futurecritical capabilities so that organizations can tackle issues with skill shortages rapidly and at scale. In doing so we help unlock the full potential of private and public sector organizations around the world. More than a traditional L&D program BCG U helps our clients with significant strategic capability improvement by:
- Upskilling strategically critical groups (those with highest impact potential) to drive transformational change
- Driving significant and measurable impact on key business metrics
- Crafting rich customizable learning journeys at scale tailored to clients unique challenges and delivered by worldclass academic experts and industry practitioners
Ensuring that learnings are made applicable in daily work through practice processes and tools to support change and new behaviors and mindsets.
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