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Roles and responsibilities

The TA Solutions Manager will own Deal Support & client Launch and is directly responsible for presales support, site selection activities, and project management leadership for new business launches. The TA Solutions Manager is expected to rely on their extensive and well rounded experience, outstanding communication and relationship building skills, attention to detail, strategic thinking, and sound judgment to plan and accomplish critical business and departmental objectives.

Responsible for all project management functions from a people & culture perspective associated with Client Launches/Client Ramp Up activities for multiple projects and associated deliverables. You will partner with project management staff regarding recruiting, people & culture systems and processes and will serve as the primary liaison between people & culture and operations to ensure cohesiveness.

During a Typical Day, You Will:

• Partner with internal teams and clients to support the pursuit of new business opportunities through deployment strategy design, TA solution build, launch cost estimation, client presentation and contractual documentation build/review support
• Conduct TA assessments and serve as client point of contact and primary liaison for all TA related activity to ensure program objectives are clearly defined and executed and that hiring goals are met through the selection of high quality personnel.
• Manage and oversee the implementation of projects and/or internal initiatives
• Communicate and document key program requirements and status to clients, internal team members and other key stakeholders.
• Work with the business on recruiting/sourcing plans. Partnering with local training and operations to ensure that set goals can be met.
• Team up with corporate functions to launch new sites and/or medium to large client ramps
• From a P&C perspective (includes but is not limited to recruiting, assisting in hiring of site management, aids in implementation of company wide human capital systems, ensuring proper communications are distributed, etc.
• Ensures compliance with human capital processes/systems executed during launch/ramp; aides in compiling and distributing requested data regarding training attrition, training attendance, etc;

Desired candidate profile

What You Bring to the Role

• BA/BS or equivalent experience
• Experience leading the implementation of medium to large scale projects, TA Solution design knowledge and experience across EMEA geos.
• Capability to effectively facilitate meetings and develop detail oriented quality deliverables in support of the implementation of new projects
• Experience in the call center industry and ideally a BPO
• Experience communicating with senior level management and clients. Experience with Pan European/African recruitment/market research/compensations & benefits preferred.
• Experience with word processing software, spreadsheets, flowcharting applications, and project management software (MS Project, MS Office and Visio)
• Experience working effectively with cross functional project teams

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Remote based role
• Career-growth and lots of learning opportunities for aspiring minds
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you