FB Reservation Coordinator
نُشرت في :
25-10-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Main Duties:
- To attend and handle all incoming and outgoing outlets reservation requests as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
- To recognize VIP guests and to apply the concerned policies.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner by owning it resolving it to the guests satisfaction and recording it.
- To report all guest comments or complaints.
- To properly use the telephone etiquette as per Sofitel standards.
- To have a perfect knowledge of F&B outlets menus and prices.
- To properly use and maintain the reservation communication system (telephone fax email).
- To be aware of and to follow emergency and security procedures.
- To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.
- To maintain an atmosphere of high morale and a happy working relationship among the team.
- To respect schedules terms and deadlines as agreed with the Management.
- To carry out special projects according to the assignments.
- To establish a rapport with guests maintain good customer relationships and assist in updating guest history files.
- To attend all meetings as required by Executive Management.
- To attend Daily Operating Meetings and discuss relevant information.
- To handle all guest complaints requests and inquiries on food beverage and service.
- To handle difficult guests in conjunction with the security department
- To maintain a high standard of personal appearance and hygiene at all times.
Qualifications :
- Strong communication skills both written and verbal
- Ability to work well under pressure and in a fastpaced environment
- Excellent customer service skills
- Strong attention to detail and organizational skills
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
