Bellman

Planning & Organizing:

1. Awareness of local activities and recreation options
2. Be fully aware of the daily information and activities both in the hotel and locally.
3. Check Hotel status including occupancy functions groups VIPs.
4. Review log book verify outstanding and follow up pending. Identify if any special assignment for the day
5. Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations:

1. Follow the grooming standards at all times
2. Attend training classes as per schedule
3. Show fullest cooperation and respect within the team and other departments
4. Perform as per OSM Standards and in line with the Companys Values and Core Behaviours
5. Check equipment and report issues to IT or Engineering
6. Handle guest complaints and report to manager
7. Show fullest cooperation and respect within the team and other departments.
8. Ensure the prompt and efficient handling off all guest luggage on arrival during stay departure and the luggage store as well as ensure safety and security of guest luggage.
9. Ensure that all luggage are covered with a baggage claim tag.
10. Parking of guests and visitors vehicles in the designated hotel parking area.
11. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
12. Handle issuance of guest room key cards and ensure effective control for guest security.
13. Report any unusual occurrences or requests to the Concierge desk.
14. Responsible for the efficient clean safe and hygienic maintenance of the Concierge Desk area.
15. Responsible for lobby paging services under the supervision of Concierge.
16. Practices suggestive selling and able to familiarize guests to hotel facilities.
17. Coordinates with Front Office to ensure that payment of guest folios is protected at all times visvis scanty baggage procedure & release of guest bags on departure.
18. Escorts guests to their rooms. For the first time guests explain hotel facilities. In the room explain room facilities such as (how lights & TV function safe AC fire exit etc.)
19. Ensure luggage is placed for guest to unpack. 
20. Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
21. Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
22. At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.
23. Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
24. Ensures prompt & efficient message newspapers parcels & package deliveries to guests as per hotel policy.
25. Arrange all guest transportation requests including Limousine service Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
26. To have a complete understanding of and to adhere to Mvenpick Hotels & Resorts policy relating to Fire Hygiene Health and Safety.

Remote Work :

No

Employment Type :

Fulltime