Client Concierge
نُشرت في :
18-10-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الراتب
لم يكشف
لم يتم الكشف عن الراتب
عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
18-10-2024
الوصف الوظيفي
- To constantly monitor guest service level ensuring a maximum guest satisfaction.
- Demonstrates a commitment to provide warm anticipative service to exceed the needs and expectations of our discerning guests.
- To oversee the Concierge operations including the bell desk and doormen ensuring that the hotel standards and procedures are fully known and followed.
- To ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
- To always ensure a proper coverage and supervision of the Concierge.
- To be most of the time in the guest area to have a contact with the guests and to socialize playing a Public Relations role.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that all inhouse guests and/or visitors looking for assistance personally on the phone or email are immediately attended and their requests are well responded at any time.
- To ensure that both the arrival and the departure lists are updated transportation and airport services are scheduled and respected and all the setups are according to guest requests and needs.
- To ensure that all team members provide prompt updated and correct information about the city locations events programs traffic weather etc. and do the needful bookings purchasing or arrangements.
- To ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests and hotels requirements and needs as approved by the hotel management.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Concierge team is facing difficulties that she/ he cannot solve on her/ his own.
- To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that Guest History records are accurately maintained and all recurring guests are preregistered.
- To be aware of all VIPs visiting or staying in the hotel.
- To offer assistance at any time in the operations and to monitor highlight and suggest improvements on any malfunction.
- To ensure and perform a proper use of all the equipment and property management system to have a perfect knowledge of the set ups.
- To ensure the strict control of room keys and section keys.
- To daily review and update the Concierge logbook and to sign it.
- To prepare and present daily / monthly activity and revenue reports ensuring correct guest and service billing.
- To implement and control the Focus and other financial and audit procedures.
- To assign duties and responsibilities to subordinates and to assist them in their duties. To daily implement and control the check lists.
- To assist in securing external guest accommodation should an overbooking occur.
- To be updated with the competitors offerings and rates.
- To conduct a daily line up briefing with the Concierge team members to recapitulate tasks and activity.
- To attend any interdepartmental meeting using this opportunity to encourage the interactivity with the Concierge team and to review the operational standards and procedures.
- To share daily activity highlights with the FOM including internal and external guest opportunities.
- To ensure the Accor loyalty programs are promoted and to build strong and longterm relationships with the guests.
- To be an ambassador of the Concierge and of the hotel in and outside the workplace.
- To personally greet and escort the guests rather than pointing out directions.
- To conduct staff evaluations and surveys. To develop staff motivation and performance through action plans. To be involved in staff retention and satisfaction.
- To ensure trainings and regular refresher courses are conducted and attended as scheduled.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP) Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management.
Qualifications :
- To be an active member of Les clefs dor (Golden keys society)
- Luxury five star experience necessary
- Prior formalized training as a butler is highly regarded
- Strong leadership qualities interpersonal and communication skills
- Strong attention to detail Highly responsible organized & reliable
- Strong interpersonal and problem solving abilities
- High level of integrity enthusiasm dedication and support for continuous improvement.
- Must be a selfstarter coach & mentor who can inspire the team to perform
Remote Work :
No
Employment Type :
Fulltime
نوع التوظيف
عن بُعد
المهارات المطلوبة
- Mold Remediation
- تخطيط التعاقب
- Employee Evaluation
- Basic Math
- Host/Hostess Experience
- Restoration
- Restoration Industry Experience
- Water Damage Restoration
- Emergency Management
- Auto Restoration
- Fire Restoration
- Financial Report Interpretation
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
