- To promote efficiency confidence courtesy and an extremely high standard of social skills.
- To generally promote and ensure good interdepartmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- To assist the food and beverage manager in any task outlined/detailed by him/her.
- To take time and get to know the guests and to be committed to service excellence.
- To ensure all outgoing correspondence is typed proofread and distributed or sent to the highest possible standard.
- To prepare and assists in sending out mailings.
- To handle telephones takes messages and prioritises where necessary.
- To implement a daily follow up system.
- To assist and handle followup matters where possible.
- To attend meetings takes minutes and distributes them afterwards. Follows up on minutes and actions.
- Responsible for managing the Food & Beverage Managers diary in coordination with the Food & Beverage Manager.
- To set up a commercial database according to specific sources; updates and maintains the database regularly.
- Responsible for filing of employees file.
- To set up a complete filing system and ensures the daily filing of memos correspondence information etc.
- To composes letters memos and other mail on behalf of the Food & Beverage Manager.
- To prepare documents of all kinds as per individual specifications: e.g. price comparison study.
- If live entertainment is requested or offered he / she assures that all legal documents are available on hand in advance and copies are distributed to all concerned key personnel i.e. NOC etc.
- To coordinate daily communication and briefings between the Food & Beverage Manager Outlet Managers and fellow Department Heads.
- Monitors all official correspondence and quotations sent out by the department.
- To assist the Food & Beverage Manager and Outlet Managers with their secretarial tasks.
- To perform any other duties assigned by the Food & Beverage Manager.
Qualifications :
Bachelors degree
Ability to engage with people in a genuinely welcoming way
5* or highend customer service experience is essential
Organisational skills
Ability to multitask
Remote Work :
No
Employment Type :
Fulltime